Every month, we open more than 200 claims through our department, created specifically to serve our clients and defend them against the company. This is our way of offering an added value to the insured who trusts us. Thanks to this, we have the experience to be able to give you some advice when opening a claim with the company.
The time to report the report
When we communicate a claim report is fundamental. As a general rule, we could conclude that: “the sooner the better”..
We find that, on occasions, a client calls us after several months of having humidity in the bathroom, which has caused an aggravation of the damage. The company may have problems with this fact, since it understands that the client, knowing the damage, did not do everything possible to minimize it. This is a basic rule in insurance: the insured must do everything possible to reduce the damage.
At the same time, dampness can dry out, making it difficult to find the source if the damage is already dry… For this reason, it is also advisable to notify the insurance company as soon as a possible loss is detected.
Means of handling a claim
Insurance companies are making it easier and easier to report a claim. Now there is no longer only the option of calling by phone or even in person at the company’s office. Nowadays we can do it, in addition: via e-mail or even through social networks .
However, when you have an Insurance Brokerage, it is best to talk to them beforehand, so that they give the report correctly. There are many occasions in which, depending on how the information is passed on to the company, they may send us directly to the guild or, if there is something they do not like, they will first send an expert to carry out certain checks.
In our Insurance Brokerage, you can also open the report by all those means that we were talking about with respect to the companies. And our claims department follows up the file:
- Keeping customers informed
- Defend you against the company if there is something we do not like, or we believe they can do better: advance shipment of trades, compensation that is incomplete or below what the client should receive, or even unjustified denials of coverage.
Technology in Insurance Brokerages
Today, all insurance companies have apps to facilitate the management of policies. In the end, what happens is that we all have one insurance in one app, another in another, etc. and it does not pay to have 5 apps.
That is why, as with insurance management, which we try to unify in a brokerage, we had to take a step forward to centralize the client’s insurance in an app. In a very short time, we are going to enable this for our clients, so that they do not have to call us to consult us when a policy expires. Now you will be able to look it up whenever you feel like it.
If you want to enjoy this app and unify your insurances in a comfortable and simple way, at the same time that we manage your claims to make things easier for you, contact us. We offer you the policies of the best rated insurance companies.
In this link we leave you some examples of how we have solved problems in claims for clients of the Brokerage.
