How does an insurance broker handle claims?

The fundamental difference between having insurance directly with a company or through a brokerage is perceived in the event of a claim. Today we are going to see what this work consists of and the numbers of our own brokerage.

What does the claims department of a brokerage firm do?

We are fortunate to have two people in the claims department, with more than 20 years of experience between them.

We have already talked about how to report a claim, so today we will focus on the functions of this department. Its main tasks consist of:

1. Receive claims communications and expedite the dispatch of trades and loss adjusters (if necessary).
2. Assist in the management of the file, ensuring:
   1. Accelerating and shortening response times
   2. Respond to requests from policyholders
3. To obtain the resolution of the claim as favorable as possible to the client.

In these functions, it is essential to have a clear understanding of the principles of a brokerage firm:

• help the customer
• defend you against the company, so that it does not abuse its dominant position.

The claims volume of an Insurance Brokerage Firm

We have seen how we assist our clients in the event of a claim. However, what we haven’t talked about is how,

Thanks to processing tens of thousands of claims over the years, we know the guilds, adjusters and loss adjusters, facilitating the management of the same

This experience gained and trust with these people is essential to help in the claims, when asking for favors and exceptions, since not all claims are easy.

Let’s take a look at the number of claims of our brokerage, over the years:

As we can see, there are more than 100 open claims per month, almost 4 per day. This translates into total trust with loss adjusters, adjusters and company claims managers. It helps us to know how to manage our business.

How claims are distributed among the various types of insurance policies

Let’s take a look at the list of claims for each type of insurance in 2017 in our brokerage:

• Home insurance claims: 418
• Auto policy files: 336 (excluding roadside towing)
• Number of community insurance claims: 136
• In SME policies, company policies: 86
• Claims on trade and business policies: 71
• Self-employed workers on sick leave insurance: 45
• Liability Claims: 156

If you want to have an experienced Insurance Brokerage in Zaragoza, here we are. As our motto says: “we manage your insurances, we assure your future”. Come and enjoy these advantages. We serve customers from all over Spain.