We have been observing a progressive trend in which day after day our bank offers us insurance of all kinds. In response we should tell them that, instead of doing that, they could reduce the commissions they charge us? Today we are going to explain what reasons justify taking out your policies with a professional insurance brokerage, as opposed to the bank.
What is an Insurance Brokerage?
An insurance brokerage, for those who are not clear, is an “mediator” whose function is to stand at the side of the insured to defend him or her against the company at all times. In other words, the insurance broker:
- advises us in the contracting of the policy, being able to offer us our insurance with several different companies and,
- once contracted, in the event of a claim, the broker will handle the claim and defend the insured’s interests when the company may cause problems for the client.
This better service does not mean that the policy with an insurance broker is more expensive.
We have an important volume of clients, the company allows us to make discounts that can reach 40%. They can even be cheaper than subscribing directly with the company (since they value the good image and the service offered by the insurance broker). We have already seen, in a study that is repeated year after year, how life insurance is cheaper with a company than with the bank.
Added value of the Insurance Brokerage
Having said this, and having understood the role of the insurance broker, let’s see what are the differential advantages that make us the best allies of the client:
The professional insurance broker is dedicated solely to the insurance sector.
All their training, their day-to-day work and their efforts are focused on managing policies and handling claims. Very different from banks, which can sell you a credit card, offer you a loan or even sell you a set of dishes.
Professionalism is the first difference, along with the expert advice of an insurance broker.
For the insurance broker, your customer is not just a number.
When the policyholder calls, he is attended to in a personalized way, and thanks to point one, we know our policyholders.
However, in the bank this is often not the case. Now they focus on insurance just as tomorrow they may focus on offering telephone rates. Their interest is the number of policies that their entire commercial network sells per week, and the income statement at the end of the year.
They do not focus on the customer, but on the benefit they can generate.
The defense of the insured against the company is carried out by the insurance broker.
Not so with the bank employee who sold you a policy. It has happened to us on many occasions:
- A customer of ours receives a cheaper offer on his insurance from the bank, and switches.
- When you go to process a claim, you go to the bank employee and explain what has happened. He tells you that there is a telephone number on the policy that you can call and the company will be there to help you.
- The angry client, who was used to being helped in claims management, comes back to us because of the better treatment received from the brokerage.
Customer service hours are better
Most brokerage firms are open morning and afternoon. In a bank that is unthinkable. In the afternoon is when our clients are usually free and can come to see us and discuss with us any possible incidents or any question about their insurance.
In our case, we are open uninterruptedly from 8.30 am to 6 pm (unlike any bank, which is open from 8.30 am to 2.30 pm), almost 10 hours of opening as opposed to 6 hours.
This improved availability translates into better service.
Our business structure is much simpler than that of a bank.
This means that the management is simpler with us, as opposed to the complexity that can be involved in an entity with thousands of employees.
With us one person will take your matter, from the beginning to the end, fighting with the company for your matter to be solved.
In a bank they refer you to one place, then to another, and maybe in twenty minutes you can talk to whoever you need to talk to. Who hasn’t wanted to close an account at some time and has gone through three branches before getting it? That’s what we mean…
How to contact our Insurance Brokerage
How many times has it happened to us that when we wanted to make a transaction in the afternoon at the bank, we found it closed. Or we have sent an e-mail, and we have not received an answer for days.
PIB Group Iberia can be contacted in all these ways:
- E-mail address
- Phone
- In the office, morning or afternoon
- App
- Social Networks: Facebook, Twitter or LinkedIn
In addition, the advantage is that since we are the people who appear in the“who we are” section of our website, you can put a face to us and know who you are talking to.
We hope this information has helped you to get to know the service we can offer you. If you want to know us better and enjoy the advantages of the brokerage against banking in first person, call us.
