Today’s customers are very clear about one thing: they want immediacy in everything they look for and contract. The insurance world has also been involved in the immersion of the well-known “fintech” (financial technology companies). Today we will talk about how this adaptation is being carried out and whether digitalization is reaching insurance brokerages.
Digitalization in the insurance sector
The truth is that this process of integration into the digital world by insurance companies has been very slow.
Banking started years before, first by offering online credentials to access our accounts from the computer; then by being able to contract products via the web from home.
Companies have been running for years to catch up, and insurance brokers are also in this process. Each time we can introduce more and more advantages in our day to day that make our life easier, allowing the client to receive a better service.
Innovation coming to Insurance Brokerage Firms
Once we have talked about the advantages of contracting insurance with a brokerage, we can comment on what exactly are these digital innovations that we have integrated in PIB Group Iberia e Inversión:
- Have an app that the client can download, and from which he can control his insurances.
- Offering multitarers to free up resources for greater availability to customers
- More ways of contacting the client: today, an insured can contact us via Facebook, Twitter, Linkedin, WhatsApp, telephone, email…
- Internally, we have introduced a flexible working day that extends our customer service hours: from 8.30 a.m. to 7 p.m. uninterrupted.
Our service has taken a 360º turn in recent years, putting the customer at the center.
Digital signature in the contracting of policies
The digital revolution, one of the things it has brought with it is the saving of paper. Paperwork is now done online. onlineIt is no longer necessary to print, scan, send by ordinary mail, go in person to process something…
The digital signature is something that we are going to introduce in the near future, and that insurance companies are already introducing in their processes. In this way, what we will achieve is to be able to take out insurance policies from home. We are talking about policies where it is necessary to sign applications: health insurance, life insurance… Everything that, for example, requires a medical questionnaire.
Thanks to this technology, it is possible to reliably prove that the insured has digitally signed the document. Thanks to biometrics, everything is recorded.
The advantages of digital signature
The benefits to the customer are many:
- Ease of taking out insurance
- Agility to be contacted at any time
- No need for paper, scanner…
- Immediate policy activation
If you want to count on a Brokerage that brings you all this, together with the best service, fruit of decades of experience, contact us. We are your Insurance Brokerage.
