The difference fundamental choice between having insurance directly with a company or through a brokerage firm is perceived in the event of an incident. Today we will take a look at what this work consists of and the numbers of our own brokerage.
What does the claims department of a brokerage do?
We are fortunate to have two people in the claims department, with more than 20 years of experience between the two.
We have already talked about how to report a claim, We will therefore focus today on the functions of this department. Its fundamental tasks are to:
- Receive claims communications and expedite the dispatch of trades and loss adjusters (if required).
- Assist in the management of the dossier, ensuring:
- Accelerating and shortening response times
- Responding to requests from policyholders
- To achieve the settlement of the claim as favourable as possible to the client.
In these functions, it is essential to be clear about the principles of a brokerage:
- helping the client
- defend you against the company, so that it does not abuse its dominant position.
The claims volume of an Insurance Brokerage Firm
We have seen how we assist our clients in the event of a claim. What we have not discussed, however, is how,
Thanks to the processing of dozens of thousands of claims over the years, we know the guilds, to the trades, to the processors and to the experts, facilitating their management
This experience gained and trust with these people is essential to help in claims, when asking for favours and exceptions, as not all claims are easy.
Let's look at the number of claims of our brokerage, in the years:
| Year 2015 | 1.303 |
| Year 2016 | 1.249 |
| Year 2017 | 1.386 |
As we can see, they are more than 100 open claims per month, almost 4 a day. This translates into total confidence with loss adjusters, claims handlers and claims managers. It helps us to know how to handle ourselves.
How claims are distributed between the different types of insurance
Let's take a look at the list of claims for each type of insurance in 2017 in our brokerage:
- Household insurance claims: 418
- Auto policy files: 336 (excluding road tows)
- Number of community insurance claims: 136
- In SME, company policies: 86
- Claims on trade, business policies: 71
- Self-employed persons on sick leave insurance: 45
- Liability claims: 156
If you want to have a Insurance Brokerage in Zaragoza experienced, here we are. As our motto says: «we manage your insurance, we secure your future».». Come and enjoy these advantages now. We serve customers from all over Spain.
