Fenix Broker CS SL was established in 2001, but its professionals have over 30 years of experience in the sector. As an Insurance Brokerage, we are not tied or committed to any particular insurance company. This independence allows us to seek the best solution using exclusively professional criteria to safeguard the interests of our policyholders.
Insurance specialists
Our departments add real value to our clients' risk management in strategic areas such as risk studies and analysis, professional advice, insurance programme auditing, or claims management.
The Customer, our priority
Fenix Broker's primary aim is quality customer service, for which it has created specialised departments: Recruitment Department, responsible for analysing clients' specific insurance needs based on their business activity and potential risks, searching for the best insurance options available on the market, the best cover for those risks, and partnering with leading companies in the sector at any given time. Department of Administration, responsible for direct and personalised communication. Any incident, claim or query regarding the contracted insurance will be brought to the attention of the Broker, who will act as a mediator with the corresponding company. Claims Department, Responsible for handling the claim from start to finish, acting as the sole point of contact between the client and the insurance company at all times. To monitor the claim resolution times by the company and to ensure appropriate compensation or repair according to policy conditions.
Business specialists
Our team specialises in the assurance of all types of companies, excelling in the Construction, Manufacturing, Logistics, and Transport sectors.
Customer protection
Our fundamental mission is to safeguard our clients' interests against the company. For this reason, Fenix Broker exclusively offers its clients a counter-insurance service through a specialised company, which guarantees the assertion of the Insured's rights (amicably or through administrative, judicial, or arbitration proceedings) in the event of contractual default or by the Insurance Compensation Consortium concerning the insurance policies held by the insured with the Fenix Broker Brokerage firm, which are in force and up to date with payments on the date of the claim.
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